Thank you for allowing Molly Gee & Company to take care of your hair. We know how valuable hair is and we are grateful that you have entrusted it to us! We want every customer to feel welcomed and cared for. We vow to serve our customers with professionalism and respect. Salon policies are set in place to maintain the professionalism of our environment and to ensure a quality experience for all in the salon.
Here are a few things to keep in mind during your service:
LATE POLICY. If you are more than 15 minutes late (or 10% of the service), we have the right to reschedule your appointment if needed. If you are late more than once, the same rules will apply as cancellation policy for rebooking. Please understand this block of the space is valuable time we could’ve filled with another client.
CANCELLATION POLICY. We ask that you give us 48 hours notice. We understand that emergencies do happen, but out of respect for your stylist please give the time to refill your spot. Less than 24 hours notice will result in the payment request of a deposit equal to 50% of the reserved service amount in order to prebook the following appointment. We allow a ﬁrst time warning before requesting this deposit. Repeat oﬀenses will result in 100% prepayment of the requested service amount in advance.
NO SHOW POLICY: A “no show” is a client who doesn’t answer or show up to an appointment. Any cancellations done up to 6 hours before a service is considered a no show. Same rules will apply as cancellation policy.
ALL ABOUT YOUR HAIR: All hair is diﬀerent. No one can ever 100% guarantee how your hair will react in any service. Please be upfront about all previous services as this will aﬀect the way we go about your service today. Even with that information, hair can be stubborn, so please be patient. Your hair is a big investment, and it should be. Please be aware that depending on what you want, achieving your desired look can be a lengthy and pricey process. A lot of time, we are working through old hair services and that means correcting your hair before we can proceed.
Integrity comes ﬁrst. We want you to have your dream hair but not at the cost of losing the integrity of your hair. This may mean coming in for 1 - 3 session to achieve your desired look. In some cases, your desired look just may not be reachable. We reserve the right to decline any service in our professional opinion. With that said, any lightening service is damaging. The texture of your hair may not be what you are used to following your service. Please be aware that ANY lightening service cause mild damage and it is crucial that you use the follow-up care instructions given by your stylist. This will include a list of professional products.
Knowing that, we cannot guarantee any desired look, but we will do our absolute best to achieve the color and style you are looking for.
NEW CLIENT CONTRACT
CONSULTATIONS AND DEPOSITS: Our stylists aways conduct a thorough consultation at the beginning of each appointment. If you are unsure of what services to book, we suggest coming in for a complimentary 15 minute consultation to discuss desired look as well as a price and time quote. Fashion color, hair extensions, and color correction services require a 50% deposit and a pre-booked appointment.
PRODUCT RETURN POLICY: Guest safety and product integrity is important to us, therefore product exchanges or store credit are only accepted on a limited basis. Only sealed, unused products will be accepted when accompanied by a receipt dated within 10 days of purchase. Opened products are considered contaminated and will not be eligible for return.
RIGHT TO REFUSE SERVICE: For your safely, comfort, and satisfaction, the licensed professionals at Molly Gee & Company reserve the right to refuse service at their discretion to anyone at any time. We will perform all services with reasonable care and skill and in accordance with generally recognized commercial practices and standards and cannot make any guarantees on the outcome of any service. If a service is performed on a guest, that guest is required to pay the service amount quoted. If you are unsatisfied with your services, please let us know within 10 days how we can better serve you. This 10 day grace period is only valid so long as no alterations are made to the hair outside of Molly Gee & Company.
DUTY TO INFORM: Successful service execution requires your full disclosure on client intake forms and during all pre-service consultations. Molly Gee & Company will not assume responsibility for any adverse reactions to services rendered when a guest has failed to inform us of contradicting conditions.
SCOPE OF PRACTICE NOTICE: In Mississippi, state law prohibits salon professionals from diagnosing or treating clients with hair or skin abnormalities of any kind. Should your professional determine that you are ineligible for service, we will happily refer you to an appropriate physician. When your condition has been resolved, you are more than welcome to return.
Thank you so much for your continued support of Molly Gee & Company!
We reserve the right to take photos and post your hair on social media.